Have you ever called customer support only to hear the sound of a recorded message, “ you are (or your call is) very important to us…” So, you wait and wait for an actual person who you hope might be of some help. As you wait you are feed sales pitch upon sales pitch to purchase more of what the company sells. Yes, your call is an opportunity for the business you are calling to get more from you—of course your call is important to them! Continue reading
It seems opposition to proposals intended to help the greater mass of people, such as providing a livable wage or ensuring healthcare for all or having regulations that ensure a healthy and safe environment, quite often is that they would not be good for business. It does seem that business is opposed to being helpful to people in society, which is consistent with Milton Friedman’s (neoliberal) contention that a business enterprise has no responsibility apart from maximizing profit and shareholder value (over the next quarter).
So, who’s for business? Continue reading
Why has the use of analytics seemingly become the key tool of those in management? Why the unfettered use of analytics? Continue reading
The only thing constant in life is change—Heraclitus. With change being constant in life, change is not avoidable through life.
With this in mind, denying (the need for) change, is denying life. Refusing to deal with it in the present is refusing to be life affirming in the present. This way of being doesn’t stop change from arising—given its constancy—it only ensures having to deal with it in its extreme later. Continue reading
Fear is an emotion, a type of energy we all have available to us to help protect us against threats and danger. Thus the emotion of fear can be quite useful, unless of course it is the only or predominate energy that animates us. A fearful person—one largely motivated by it—will likely see danger and threats to him/her self everywhere and in most every other person. Moreover, when every other person is a potential threat to ones’ success toward fulfilling one’s goal in life, then fear of others—especially those not like oneself—inevitably emerges. Continue reading
The authors of a recent HBR article, Wells Fargo and the Slippery Slope of Sales Incentives, provided the answer “to meet sales quotas and earn incentives” to the question “why they (they being the lower level employees of Wells Fargo) did this in the first place.” The “this” being unethical if not illegally selling and charging customers for services they did not need or request. It seems that the perspective here is that the employees where at fault, after all they are the ones who acted fraudulently! Continue reading