Have you ever called customer support only to hear the sound of a recorded message, “ you are (or your call is) very important to us…” So, you wait and wait for an actual person who you hope might be of some help.  As you wait you are feed sales pitch upon sales pitch to purchase more of what the company sells. Yes, your call is an opportunity for the business you are calling to get more from you—of course your call is important to them! Continue reading →