Recapturing the Credo

Johnson & Johnson has been known for its commitment to its credo that requires its executives and employees to conduct business responsibly and with the utmost concern for those they serve (which according to their credo includes patients, doctors and nurses).  However recently that image of J&J being the pinnacle of responsible business has been dinged quite a bit with numerous recalls ranging from its nonprescription medicine business to its joint replacement business and consumer health testing business.  Continue reading

Hidden Lessons in Leadership #24

What does Mark Fuller, CEO of WET Design, do to foster a collaborative and creative culture?  Given that people are far more creative when they actually share ideas with each other, Mark focuses on developing skillful listening.   Quite creatively Mark uses improvisation classes as a means to this end.  Why? Continue reading

Is This the Way We Want to Roll?

Like all other animals we are equipped with the capacity for sight smell taste touch and hearing as ways of sensing the immediate environment.  So as long as danger and opportunity are within arms’ reach, earshot, in line of sight or so close we could taste them we can react to them quite well. Continue reading

When the First Step is a Misstep

Problem solving involves many steps, with each requiring decision-making before proceeding to the next toward ultimately resolving the issue. While each step is important, when problems are complex the most critical is the first because it is among the most difficult.  In simple or structured problem situations the issue is quite self-evident, but in complex or unstructured problem situations it is not readily apparent. Continue reading

Hidden Lessons in Leadership #23

With technology begetting more technology, innovation appears to be increasing at an increasing rate.   Consequently in many industries, if a business is not cutting edge, it may not be too long before it fails to make the cut.  Accordingly business managers/leaders have a corresponding need to foster creativity within the organization toward realizing more innovation of product and service just to sustain a favorable image and position in the market—current and future.  Doing so is not so much a skill or technique as it is an attitude or mindset about people that is evident in the leadership one exhibits. Continue reading

To Create Jobs Pursue Quality

Why should society care about the success of business corporations?  You might say because society’s wellbeing is dependent upon its’ corporations’ success.  Logically then the question is, success in doing what?  Well given the importance Wall Street places on quarterly profit, maximizing profit obviously defines success in society. For many it is clearly the means and measure of life.  Seemingly the pursuit of one’s material self-interest is what business and American society is all about. Continue reading